Ruched Front Co-ord Set

We offer a fully refundable policy for all orders that are purchased from new/fresh stock within 7 working days from the date of delivery.

Products purchased from our Sale/Promotions are eligible for return against store credit only. The validity of this store credit lasts upto 1 year.  Items purchased using discount code can be returned for refund. You will receive the amount you paid after discount.

Any product that needs to be exchanged can be done within 7 working days provided the garment returned is in the exact condition as delivered, and the exchange order is immediately placed.

Please note, custom sizes, any modifications on products are treated as Tailored products. Tailored products are not applicable of returns or refunds. However , we provide the facility for a one time alteration provided the order is shipped and sent  for pick up by the customer.

To process a return, select your order, Select the product you wish to return . It must be neatly packed and kept ready for pick up with the tag intact and return slip inside.

Important things to keep in mind while sending back the product for return/exchange:

• All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
• All items should be free of make-up or tan marks
• Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability incase incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece
• To ensure your  garments are not damaged during shipment, please pack it carefully in a durable package and make sure its properly sealed.
• All alteration/exchange/return requests have to be initiated within 7 days of receipt of product. You have to email at maiefashionindia@gmail.com  from your registered email id to initiate the request.
• It takes about 5-10 working days to complete your return/exchange request post your request has been sent. 
• Primary return/Exchange pickup will be done once (which includes 3 attempts by the delivery partner). Incase the pickup is cancelled by the customer, additional charge will be levied for triggering pickup again
• In the case of COD orders, handling charges (INR 50) will not be refunded.

How does the return work?

1. Once we receive your request on email from you,  a reverse pick-up will be initiated.
2. Next, our courier partner, will get in touch with you and request a convenient time and date for the pick-up. Please note, the pick-up should be made within 5 days of receipt of product. Any later pick-ups will not be considered for return/exchange.
3. Our courier person will arrive at your place to pick-up the product for exchange. Please note that the field executive for delivery and pick-ups are different.
4. Once we receive the product, we will check it for being unused, unwashed, and undamaged and also have the original tags/packaging in place. Post that, we will send out the product requested by you for return/exchange. In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense. Please note an exchange request will be entertained only one against the original order.
5. For exchange cases, we will call you back once the quality check is complete. We will agree on the item to be sent in exchange and update your account. Please note - the entire process in case of an exchange, from initiating the request to delivering the requested exchange product can take anywhere between 15-25 days, depending on the date of reverse pick up of the product.