FAQs

All orders are packed and shipped within 3 working days from our warehouse. From there, the package is picked up and delivery takes another  5-7 days.

You can either login to your account and go to ‘my orders page’ or go to ‘Track my order” page from home and type your tracking ID to check the same.

All orders can be requested for return/exchange within 7 days from date of delivery. Please note that tailored garments are not eligible for returns. However we offer a one time alteration for the same. Sale items are refundable against store credit only.

In case there is a defect/damage on our end you may feel free to reach out to us on maiefashionindia@gmail.com . Do mention your concern and attach a photograph of the same.

There could always be a human error on our part. In such a case we are happy to process a reverse pick up and deliver the correct product that you initially liked.

Once we receive your request on email from you, we'll give you a call and confirm the same.

Next, we will initiate the reverse pick-up to our courier partner, who will get in touch with you and request a convenient time and date for the pick-up.Please note, the pick-up should be made within 5 days of receipt of product. Any later pick-ups will not be considered for return/exchange.

Our courier person will arrive at your place to pick-up the product for exchange.Please note that the field executive for delivery and pick-ups are different.

Once we receive the product, we will check it for being unused, unwashed, and undamaged and also have the original tags/packaging in place.

Post that, we will send out the product requested by you for return/exchange. In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense. Please note an exchange request will be entertained only once against the original order.

For exchange cases, we will call you back once the quality check is complete. We will agree on the item to be sent in exchange and update your account. Please note - the entire process in case of an exchange, from initiating the request to delivering the requested exchange product can take anywhere between 15-25 days, depending on the date of reverse pick up of the product.

In case of a return, we offer the full amount back into your bank account.

Once the return formality is completed, we will need your account details to process the transaction. It can be emailed to us on maiefashionindia@gmail.com