Women Linen Co-ord set With Brooch

Here’s the revised Refund and Exchange Policy with the added point:

1. Refund Policy:

   • Refunds & Returns: You can return any product purchased from our new/fresh stock within 7 working days from the date of delivery for a full refund. This is applicable only if the product arrives damaged or defective.
   • Sizing Issues: For sizing concerns, we offer exchanges instead of returns or refunds.
   • Sale Purchases: Products bought using discount codes aren't eligible for a return or refund.

2. Exchange Policy:

   • Exchange requests can be made within 7 working days, provided the returned garment is in its original condition, and the exchange order is promptly placed.

3. Tailored Products:

   • Custom sizes or modified items are considered tailored products and cannot be returned or refunded. However, we offer a one-time alteration if needed, provided the order is picked up by the customer.

4. Return Procedure:

   • To initiate a return, select your order and the product you wish to return. Ensure the item is neatly packed with the tag intact and the return slip inside.
   • Email us at maiefashionindia@gmail.com from your registered email address to start the return process within 7 days of receiving your order.

5. Important Guidelines for Returns/Exchanges:

   • All items must be unworn, unwashed, undamaged, with original tags attached.
   • Products should be free of perfume, deodorant, detergent, makeup, or tan marks.
   • Verify the items being returned/exchanged to avoid any discrepancies with the delivery executive. We are not liable for incorrect returns.
   • Pack your return items carefully to prevent damage during transit.

6. Return/Exchange Process:

   • Once your return request is received via email, we will arrange a reverse pick-up.
   • Our courier partner will contact you to schedule a convenient pick-up time within 5 days.
   • After receiving the returned product, we will inspect it for quality.
   • If the product meets our return criteria, we will process the refund/exchange within 5-10 working days.
   • For exchange requests, we will confirm the item to be sent and update you on the expected delivery timeline, which typically takes 15-25 days from the date of pick-up.

7. Additional Information:

   • Handling charges for COD orders (₹150) are non-refundable.
   • If the initial pick-up is canceled by the customer, additional charges may apply for rescheduling.
   • Shipping Charges for Exchanges: The customer is responsible for the shipping charges for exchanges.

This policy ensures a smooth and transparent process for returns and exchanges.

If you have any questions or need assistance, please contact us at maiefashionindia@gmail.com. We are here to help!